Refund & Cancellation Policy
Effective Date: April 10, 2026
At Kitchen Auura, we strive to provide high-quality, fresh, and hygienically prepared food products. Due to the nature of our products, we follow a strict yet customer-friendly Refund & Cancellation Policy to ensure transparency and satisfaction.
1. Order Cancellation
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Orders can be cancelled only before they are processed or dispatched.
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Once an order has been shipped, it cannot be cancelled.
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To cancel your order, please contact us immediately using the details provided below with your order information.
2. Non-Cancellable Orders
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Orders that have already been dispatched or delivered are not eligible for cancellation.
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Customized or bulk orders (if applicable) may not be eligible for cancellation once confirmed.
3. Refund Eligibility
Refunds will only be processed under the following conditions:
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The product received is damaged, defective, or spoiled
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The wrong product has been delivered
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The product packaging is tampered with at the time of delivery
Customers must report such issues within 24–48 hours of receiving the order, along with valid proof such as images or videos.
4. Refund Process
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Once your request is received and verified, we will initiate the refund or replacement process.
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Refunds will be processed to the original payment method used at the time of purchase.
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It may take 5–7 business days for the refund amount to reflect in your account, depending on your bank or payment provider.
5. Replacement Policy
In eligible cases, Kitchen Auura may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
6. Non-Refundable Situations
Refunds will not be applicable in the following cases:
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Delay in delivery due to unforeseen circumstances beyond our control
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Incorrect or incomplete delivery address provided by the customer
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Minor variations in product packaging or appearance
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Requests made after the specified reporting period (24–48 hours)
7. Quality Assurance
We take utmost care in packaging and delivering our products to ensure freshness and quality. All products are prepared and packed under strict hygiene standards to minimize any issues.
8. Contact Us
For any cancellation or refund-related queries, please reach out to us:
Kitchen Auura
Muzaffarnagar, Uttar Pradesh, India
Contact Person: Sarika Goel
Phone: 7827190519
Email: sarikagoel72@gmail.com
Website: www.kitchenauura.co.in